How soon can you ship my order ?
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We aim to ship your order within 48 to 72
hours of receiving your order. You will receive an-email confirmation from our ordering system when your
goods have been shipped.
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I'm worried about paying for my order over the Internet.
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Our site uses a secure, encrypted channel to communicate with our bank.
Your credit card details will NOT be stored on our system other than for the
purposes of completing the payment transaction.
We do realise that many people have concerns about using their credit card over the Internet. We therefore offer
a range of other payment options that can be selected at the time you place your order. These are :
- The ability to post us a cheque.
- Credit card payment over the phone.
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How can I contact you ?
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Please e-mail us at sales@syntego.co.uk or telephone
(01435) 883913 during UK office hours.
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Is your paper environmentally
friendly ?
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All our paper is environmentally
friendly. Most of our paper ranges are made from the bark of the Mulberry Tree.
The best bark is obtained from the smallest branches, which acts as a natural
pruning process. Tree's are not cut down to make the paper.
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Is your paper Acid Free ?
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Our handmade and milled papers are
specially formulated to be netural 7, which is commonly referred to as
acid-free.
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What is your Privacy and
Acceptable Use Policy ?
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We will not disclose any of your
details to a third party. The information we collect is only used to process
your order.
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Use of Cookies
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Our site uses cookies to store
information about your shopping basket contents. This is so you can move from
page to page and take your shopping basket with you.
Please make sure your browser is set up to accept cookies (this will be the
default setting).
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Refund policy
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If you are not satisfied with your
goods then we will refund your money if the goods are returned in their original
condition within 10 days. The customer will incur the postage fees. Safe return
of the goods is the responsibility of the customer. We strongly advise that you get
a free certificate of posting from the Post Office when you return your goods to
ensure you are protected if the parcel goes missing.
Should your items arrive damaged please contact us as soon as possible to discuss
whether we should issue replacements or a refund.
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Cancellation Policy
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You have the right to cancel your order up to
seven days after placement. If you wish to do so, please contact us immediately.
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